Returns & Refunds Policy
Returns & Refunds Policy
Refund Processing
If you haven't received a refund:
- Check your bank account statement
- Contact your credit card company (processing time varies)
- Contact your bank
If unresolved, contact us at [email protected].
General Policy
- 30-day return window from delivery date
- Unused items in original condition
- Customer responsible for return shipping costs
- No returns for user-caused damage
Order Cancellation
Unshipped orders:
Full shipping cost refund
Full shipping cost refund
Within 24h:
80% refund
80% refund
24h+ (unshipped):
50% refund
50% refund
Shipped orders:
Non-cancellable
Non-cancellable
Returns Process
- Contact us for return authorization
- Ship items with tracking number
- Include original packaging and order details
- Processing within 5 business days of receipt
Important Notes
- 1-3cm size variance considered normal
- Remote areas may incur $30 surcharge
- Customs delays excluded from delivery timelines
